CMS is a convenient solution for monitoring and tracking user complaints. CMS gives a complete system that can automatically handle the different processes of a CMS 24/7. Its high-tech device provides updated status regarding the complaint and feedback from the customers. The device enables the consumers to register their complaint via SMS or Mobile Application which can be constantly tracked by the consumers therefore providing ease and quick communication to the customers.
Complaint registration through SMS or Android App
Administration collects information about complaint
Responsibility is assigned to concern employee
Inventory updated by the employee
Complaint resolved by the employee
Complaint status is updated in database
Feedback is taken from customer after complaint resolution
Complaint registration through SMS or Android App
Administration collects information about complaint
Responsibility is assigned to concern employee
Inventory updated by the employee
Complaint resolved by the employee
Complaint status is updated in database
Feedback is taken from customer after complaint resolution
